Baby Gift Box - Elephant Collection

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Or please fill in the form below.  We aim to answer your query within 24 hours.

Delivery is £1.99 for a small parcel and £3.99 for a large parcel. All items are shipped via Royal Mail within 24hrs.

RETURNS

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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We will only refund faulty products please be aware that products may differ slightly in shape, colour and textures and this is non- refundable.

To complete your return, we require a receipt, proof  of purchase or order number.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 


Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@mybabysocks.co.uk.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email info@mybabysocks.co.uk and we'll give you further instructions to get your replacement.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping
To return your product, contact us on info@mybabysocks.co.uk and we'll let you know where to send it.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We would recommend using a trackable postage service in order to ensure the product reaches us in the return process.